I am passionate about bringing organizations
around bold and user-centric vision and empowering teams to do the best work.
Designing Organizations
A thrilling endeavor in design leadership lies in cultivating passion and fostering an appetite for design, thereby paving the way for teams and businesses to flourish. Managing and leading a high-performing UX team takes more than simply hiring the right people. It requires creating the right culture and rituals. Build rituals that can reinforce trust, priority, and collaboration.
Transforming Cloud Operations
At PagerDuty, we are venturing beyond our traditional on-call use case to explore broader cloud operations. In this context, my responsibility as Global Head of UX and Research is scaling and cultivating a UX team and fostering a culture that can focus on AIOps, CSOps, Automation, and Analytics. The underlying principle guiding us is that the experiences we create in this multi-product journey should be cohesive, efficient, and frictionless, simplifying the management of complex cloud operations.
Healthcare Navigation
Managed various responsibilities, overseeing the User Experience (UX), User Research, and Mobile Product teams. This position allowed me to leverage various responsibilities and bring together skilled teams. Our collective vision was to reimagine the mobile experience, an effort that ultimately led to significant growth for the company and allowed us to differentiate ourselves through design. We aimed to create a product that responds to users' immediate health needs and encourages and empowers them to manage and improve their health and wellbeing proactively.
Building Good Money Habits
Leading the mobile design experience for Mint Mobile was a fulfilling journey that combined strategic thinking, creative problem-solving, and effective team collaboration. It was a testament to the power of thoughtful design in creating meaningful and impactful user experiences.
